TERMS AND CONDITIONS
User Agreement
Access to and use of this website is conditional upon your acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If you do not agree with any part of these terms and conditions, you must not use this website.
Any use of the villageresort.co.in website, or written communication with Mrinmoyee Kutir Guest House, for the purposes of accommodation/fooding, confirms that you have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.
Booking Conditions
The village resort website is owned and operated by Mrinmoyee Kutir Guest House, with offices located at Dariapur, Purba Medinipur.
Customers are responsible for reading the terms and conditions including booking conditions which are available at villageresort.co.in . You agree to abide by the terms or conditions of purchase imposed by Mrinmoyee Kutir Guest House with whom you elect to deal. You understand that any violation of any such conditions of purchase may result in cancellation of your reservations or purchases, in your being denied access to any hotels, in your forfeiting any monies paid for such reservations or purchases, and Mrinmoyee Kutir Guest House debiting your account for any costs we incur as a result of such violation. You will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website, and, without limitation, you will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.
With respect to hotel reservations and ground arrangements made directly through this website, your reservation will become confirmed once you have sent an on-line confirmation and provided your card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of your full payment OR deposit. In some cases an initial non-refundable deposit may be charged.
Booking Your Holiday
A booking is accepted only after we receive written confirmation from you along with full payment for accommodation and fooding. (This may be waived solely at the discretion of Mrinmoyee Kutir Guest House.)
For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or your written confirmation will indicate an acceptance of these terms and conditions by you.
Final Payment
If balance of payment is due for your hotel reservation and fooding, the balance payment must be paid by you before leaving the hotel.
Methods of Payment
Payments for full or part payment for the hotel Reservation/fooding may be made either by 1) bank transfer or 2) Razorpay (credit card, debit card, UPI etc.). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by you.
Price Policy
The price of Your hotel reservation/fooding is subject to the possibility of changes and surcharges beyond our control and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers’ prices as an example. If the price of Your hotel reservation/fooding is increased by any matters outside our control then you must either pay the additional price to us when we request it or cancel Your hotel reservation/fooding in accordance with these Booking Conditions.
Cancellation Policy
Within 48 hours – No refund
3-6 days – 50% deduction
7-15 days – 30% deduction
16-30 days – 20% deduction
Beyond 30 days – 10% deduction
Date of occupation and date of booking will not be counted during cancellation.
Sunday & holidays would not be excluded for cancellation charges.
For part cancellation, normal refund rules will apply.
Booking once pre/postponed, if cancelled will have no refund.
Responsibility
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in cases where all your holiday accommodation and fooding which are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.
Mrinmoyee Kutir Guest House cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding hotels if customers choose to arrange their own transport.
There are circumstances where it is impossible to full fill the contract as a result of war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions and all similar events outside our control. In these circumstances we shall not be liable for compensation where we are forced to cancel, delay, curtail or change your reservation in any way or where our performance of the contract is affected or prevented.
We assume no responsibility for any loss, damage to baggage, property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc. or any other loss arising from or pursuant to Your hotel reservation/fooding.
We accept responsibility for ensuring the rooms which you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
There may be instances where alternative accommodation or services may need to be provided, in such instances we will ensure this is of a similar or superior standard.
Breakages and Damages
You will be responsible for any breakages, losses or damage caused by you or a member of your party during your stay in the accommodation. It is your responsibility to put right the damage or to make full payment to the hotel before departure and to indemnify us against any losses, damages or claims made against us.
Behavior
You are responsible for compliance with all relevant regulations applicable to the resorts during your holiday. If in the opinion of our Management your behavior is disruptive or causing distress, injury or danger to other clients, our staff or any other third party, your reservation may be terminated and we shall not be responsible for any costs or claims that are incurred.
Complaints
We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements.
If your complaint cannot be resolved locally during your stay at the Resort. you must follow this up by writing a formal complaint letter to us within 28 days of your return home incorporating all other relevant information. It is a condition of this agreement that you communicate any problem relating to the standard of service or accommodation arrangements to the relevant authority at the Theme Resorts you will be staying in. If still not resolved then follow this up with a written complaint. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter.
Please mail your concerns to [email protected]
EXCLUSION OF LIABILITY
Mrinmoyee Kutir Village Resort does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions once notified of them. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree.
We cannot be held liable for any discrepancies or differences that might arise between the content of our website (text, images etc), and any other 3rd party websites.
Information provided by you
All information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
Electronic Communication
You communicate with us electronically whenever you visit our website or send emails to us. You consent to receive communications from us electronically and by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.
Mrinmoyee Kutir Guest House accepts no liability for any virus or any other type of electronic infection that may be transferred through the site. Under no circumstance will we be liable for any loss or damage caused by a user’s reliance on information obtained through this site.
Copyright
The copyright and all other Intellectual Property rights in all of the material on this website are owned by Mrinmoyee Kutir Guest House. Copying of any part for commercial or business use without our written permission is strictly prohibited.